Privacy Notice

Last Updated: September 2026

At averqilo, a brand fully managed and operated by Utone (Hong Kong) Technology Limited, protecting the security, confidentiality, and responsible handling of your personal information is one of our highest priorities.

This Privacy Policy explains the frameworks we have established regarding the collection, use, processing, storage, and protection of personal information provided when you browse our online store and explore our kitchen and home collections, including the Stoneware Collection, Linen Collection, and Acacia Collection.

By accessing or using the averqilo website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Categories of Collected Information

To provide a secure, efficient, and personalized shopping experience, we may collect the following categories of information:

User-Provided Information

When you create an account, place an order, contact our customer support team, or participate in related activities, we may collect information necessary for order fulfillment and customer service, including:

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Telephone number
  • Order details and purchase history
  • Customer service communications

Payment Details

All payment transactions are processed securely through trusted third-party payment providers.

averqilo does not directly store complete credit card numbers, CVV security codes, or sensitive payment credentials within our internal systems.

Payment information is handled according to applicable security standards by authorized payment processing partners.

Automatically Collected Information

When you browse our online store, standard digital technologies may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system details
  • Website interaction patterns
  • Pages viewed
  • Shopping preferences and browsing activity

This information helps us understand customer interactions, improve website performance, and enhance your overall shopping experience.

2. How We Apply Your Data

The information we collect is used only for legitimate business and operational purposes, including:

Order Fulfillment

To:

  • Process and confirm kitchenware purchases.
  • Arrange shipment of Stoneware, Linen, Acacia, and related products.
  • Provide delivery updates and tracking information.
  • Manage customer inquiries and after-sales support.

Website Optimization

To:

  • Analyze customer shopping behavior.
  • Improve website functionality and performance.
  • Enhance product presentation.
  • Develop better shopping experiences and services.

Communication

To provide important service-related communications, including:

  • Order confirmations.
  • Shipping notifications.
  • Tracking updates.
  • Customer support responses.
  • Account-related information.

Where required by applicable laws, promotional communications regarding new collections, products, or special offers will only be sent with appropriate user consent.

Security Operations

To:

  • Detect and prevent fraudulent activities.
  • Protect our online platform.
  • Maintain secure transactions.
  • Protect customers and business operations.

3. Data Protection Measures

We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Encryption Standards

Sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) encryption technology and other appropriate security measures.

Restricted Access

Access to customer information is limited to authorized Utone (Hong Kong) Technology Limited personnel and approved service providers who require such information to perform legitimate business functions.

Financial Security

Payment processing is completed through secure third-party payment providers that maintain appropriate financial security standards, including applicable Payment Card Industry Data Security Standard (PCI-DSS) requirements where applicable.

4. Third-Party Collaborations & Service Providers

averqilo does not sell personal information for direct financial gain.

However, we may share limited information with trusted service providers necessary to operate our business, complete transactions, and improve customer services.

These partners may include:

Analytics and Technology Partners

We may work with technology providers to:

  • Understand website usage.
  • Analyze customer interactions.
  • Improve website performance.
  • Measure marketing effectiveness.

Payment Processing Partners

We cooperate with secure payment providers to:

  • Complete customer transactions.
  • Verify payments.
  • Protect payment-related information.

Shipping and Fulfillment Partners

Necessary order information may be shared with logistics partners to:

  • Prepare customer shipments.
  • Deliver purchased kitchen and home products.
  • Provide tracking services.

5. Use of Tracking Technologies

Our online store may use first-party and third-party cookies and similar technologies to:

  • Remember shopping cart contents.
  • Maintain website functionality.
  • Analyze website traffic.
  • Understand customer preferences.
  • Improve personalized shopping experiences.
  • Measure advertising performance.

You may restrict or disable cookies through your browser settings. However, certain website functions, checkout features, or personalized services may be affected.

6. Children's Online Privacy

The averqilo platform is intended for a general adult audience.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to remove such information from our systems.

7. California Online Privacy Protection Act (CalOPPA)

Where applicable, averqilo follows CalOPPA-related transparency requirements, including:

  • Providing access to this Privacy Policy through our website.
  • Explaining how personal information may be collected and used.
  • Allowing customers to browse our product collections without creating an account.

8. European Data Rights (GDPR)

If you are located within the European Economic Area (EEA) or another jurisdiction providing comparable privacy protections, you may have certain rights regarding your personal information.

These rights may include:

Right of Access

You may request access to personal information we maintain about you.

Right of Correction

You may request correction of inaccurate or incomplete personal information.

Right of Deletion

You may request deletion of eligible personal information, subject to legal obligations and applicable exceptions.

Right to Restrict or Object

You may request restrictions on certain processing activities or object to specific uses of your information.

Right of Data Portability

Where applicable, you may request a copy of your personal information in a commonly used electronic format.

To exercise applicable privacy rights, please contact:

support@averqilo.com

9. California Consumer Privacy Rights (CCPA/CPRA)

California residents may have certain rights regarding personal information collected by averqilo.

These rights may include:

The Right to Know

You may request information regarding categories and specific types of personal information collected.

The Right to Delete

You may request deletion of eligible personal information subject to applicable exceptions.

The Right to Correct

You may request correction of inaccurate personal information.

The Right to Opt-Out

Where applicable, you may request to opt out of certain data sharing practices recognized under California privacy regulations.

The Right to Non-Discrimination

We will not unlawfully discriminate against customers who exercise applicable privacy rights.

10. Data Breach Protocols

In the event of a security incident involving customer information, we will take reasonable steps to:

  • Investigate and address the incident.
  • Reduce potential risks.
  • Improve security procedures.
  • Notify affected individuals where legally required.

Relevant updates may be communicated through appropriate channels.

11. Email Communication Integrity (CAN-SPAM)

We respect customer communication preferences and follow applicable commercial email requirements.

Our practices include:

  • Using accurate and clear email subject lines.
  • Providing unsubscribe options for promotional communications.
  • Processing opt-out requests according to applicable requirements.
  • Continuing necessary transactional communications, including order confirmations and shipping notifications.

12. Contact Our Privacy Team

If you have questions or require additional information regarding our privacy practices, please contact our corporate administration team:

  • Brand Name: averqilo
  • Operating Company: Utone (Hong Kong) Technology Limited

Corporate Address:
Room No. 532B, 5/F, Star House,
No. 3 Salisbury Road,
Tsim Sha Tsui, Hong Kong